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May 27, 2020

THE REDESIGNED payGPA.com PAY SITE IMPROVES CUSTOMER EXPERIENCE

Effective today, Wednesday, May 27, 2020, the Guam Power Authority’s online payment feature, payGPA.com, will bring an improved customer experience.

“The pay portal is redesigned with new add-on features to better serve our customers,” said GPA General Manager John M. Benavente, PE.

“Newly added features include a “Quick Pay” tab that allows customers to pay an additional account holder’s power bill, by entering that customer’s account number along with the assigned billing zip code.  There is also the option to receive paperless statements,” added Benavente.

Customers already registered for payGPA online do not need to reregister their account(s) or reset their passwords to utilize the new online payment features.

Using the payGPA.com online payment feature is secure while offering a range of services like viewing a customer’s monthly bill, energy consumption and payment history.  Customers can conveniently update their contact information.

“GPA encourages all customers to register for payGPA as a means to save time and avoid wait times in cashier lines to pay their utility bills,” concluded Benavente.

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Editor’s note:  Customers, may view this information at guampowerauthority.com and on GPA’s Facebook page.

 


April 2, 2020

GPA ACCEPTING CUSTOMER PAYMENTS AT GWA UPPER TUMON DRIVE-THRU PAYMENT WINDOW – 06:30AM – 3:30PM, BEGINNING FRIDAY, APRIL 3, 2020


All GPWA customer lobbies at Fadian, Julale and Upper Tumon, remain temporarily closed for all in-person transactions.

Following the Guam Waterworks Authority’s (GWA) announcement today that beginning Friday, April 3, 2020, GWA will open the GWA Upper Tumon drive-thru payment window at 6:30a.m., two hours earlier than previous operating hours; the Guam Power Authority (GPA) joins to advise that all GPA customers, particularly those unable to use the utility’s online payment options, can conveniently make cash, check and credit card payments at the GWA Upper Tumon Customer Service Center drive-thru payment window. This service will now be available Monday through Friday, from 6:30 A.M. to 3:30 P.M.

“We appreciate and encourage those customers capable of paying their power bills, to please assist GPA by continuing to do so, during this unfortunate pandemic,” stated GPA General Manager John M. Benavente, P.E.

“GPA will work with all power customers who are financially impacted by the novel coronavirus pandemic we are facing here on Guam. Service disconnections are suspended through April 13, 2020 and will be reviewed and adjusted accordingly, based on Governor Leon Guerrero’s Executive Order(s) to stay at home,” added Benavente.

“Furthermore, GPA will work with all customers who provide supporting documentation/evidence to show that they are directly impacted by events associated with this worldwide global pandemic, including loss of employment or substantially reduced work hours to include payment plans. GPA will assist customers requiring payment plans, subject to review and adjustments as necessary,” Benavente concluded.

GWA’s efforts and share the primary concern for the protection and safety of all GWA and GPA employees, and our customers,” stated GPA General Manager John M. Benavente, PE.   

Various options for account inquiries and contacting GPA at this time:

1.      Trouble Calls/Emergencies/Power Service Interruptions
For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.
  
2.      GPA Customer Service Call Center Services
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com.  GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3.      GPA Permits and Inspections
Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

The temporary suspension of GPA account disconnections due to non-payment is extended to April 13, 2020.
Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.

5.      Payment Drop Box (checks only): 
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash payments are accepted at:
·        The GWA Upper Tumon drive-thru payment window
·        Banks
·        Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the
coronavirus pandemic.

7.      Mail-in payment(s):
Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

8.      GPA’s Online Services
GPA’s online services can help customers monitor their energy consumption and view their power account information details.
·        Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
·        Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.
  
Save energy at home during at this time:

9.      Practice Energy Conservation
·        Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
·        April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
·        Practical energy conservation measures can reduce overall power consumption and prevent unmanageable power bills.  

# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.


Effective Friday, April 3, 2020
Monday through Friday, from 6:30 A.M. to 3:30 P.M.:







March 26, 2020

Public Service Announcement : GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation 26 March 2020


Re: GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation
For Release: On Receipt
End Date: Monday, 13 April 2020 @ 5:00 p.m.

GUAM POWER AUTHORITY (GPA) CUSTOMER UPDATES, RESOURCE(S) INFORMATION
and CALL TO PRACTICE ENERGY CONSERVATION


GPA is committed to limit the risk of exposure to the novel coronavirus for employees, customers and the general public; and to deliver reliable electric service for Guam. “GPA is keeping the power on for our most vulnerable customers during this turbulent time. We are a resilient island community and will endure this crisis together,” assured GPA General Manager John M Benavente, P.E.

In compliance with Governor Leon Guerrero’s Executive Order 2020-06, all GPWA customer lobbies at Fadian, Julale and Upper Tumon remain closed, for in-person transactions until April 13, 2020.

“GPA is on the job and continues to address urgent customer requests, as best as possible, while abiding by the health protections mandated by the Governor and the medical community,” added Benavente.   

For account inquiries and contacting GPA at this time:

1.      Trouble Calls/Emergencies/Power Service Interruptions
For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.      GPA Customer Service Call Center Services
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com.  GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3.      GPA Permits and Inspections
Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

4.      Power Bill Payments/Disconnections
The temporary suspension of GPA account disconnections due to non-payment is extended to April 13, 2020.
Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.


5.      Payment Drop Box (checks only): 
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6.      Cash Payments:
Cash payments are accepted at:
·        The GWA Upper Tumon drive-thru payment window
·        Banks
·        Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the coronavirus pandemic.


7.      GPA’s online services
GPA’s online services can help customers monitor their energy consumption and view their power account information details.
·        Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
·        Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.

Save energy at home during at this time:

8.      Practice Energy Conservation     
·        Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
·        April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
·        Prudent energy conservation measures can reduce overall power consumption and prevent unmanageable power bills.  

# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.


March 21, 2020

NEW GPA Customer Information - GPA customer payments will be accepted at the GWA Drive-Thru payment window located in Upper Tumon


Public Service Announcement - GPA customer payments will be accepted at the GWA Drive-Thru payment window located in Upper Tumon
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

                                                   












GPA ACCEPTING CUSTOMER PAYMENTS AT UPPER TUMON
VIA GWA DRIVE-THRU PAYMENT WINDOW – Effective Monday, 23 March 2020

Following the announcement by Guam Waterworks Authority (GWA) of the re-opening of the GWA Upper Tumon Drive-Thru window, the Guam Power Authority (GPA) confirms that GPA customer payments can also now be accepted at the GWA Drive-Thru payment window located in Upper Tumon, near the Department of Public Works (DPW) compound and behind the GTA business office.  All GPWA customer lobbies at Fadian, Julale and Upper Tumon, remain temporarily closed for all in-person transactions.

Beginning Monday, 23 March 2020, all GPA customers, particularly those unable to use the utility’s online payment options, can conveniently make cash, check and credit card payments at the GWA Upper Tumon Customer Service Center Drive Thru Window. This service will be available Monday through Friday, from 8:30 A.M. to 3:30 P.M.

“We appreciate GWA’s efforts and share the primary concern for the protection and safety of all GWA and GPA employees, and our customers,” stated GPA General Manager John M. Benavente, PE.   

“To ensure the well-being of our employees, we have a limited number of customer service representatives fielding phone calls. All customers can be assured that we are monitoring and responding to customer inquiries.  We have suspended non-payment disconnections through March 2020 and will continue to work with our customers on a case-by-case basis regarding their accounts. GPA’s priority is to provide critical electric service to the island during this unfortunate pandemic,” added Benavente.   

All customers and the general public are advised to note the following important information for contacting GPA:

1.      Power Service Interruptions/Trouble Calls/Emergencies
For all power interruptions of service and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.      Call Center Services
Customer service representatives are available by telephone to respond to service inquires. Limited LIVE Call Center and Pay By Phone services are available from 8 a.m. through 5 p.m., Monday through Friday, at (671) 647-5787.  The availability of service is subject to change.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

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3.      GPA Permits and Inspections
Inspections for new power service application inspections and installations are temporarily suspended until further notice. Updated information will be provided as it becomes available.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. These service requests and are being monitored, and GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

4.      Power Bill Payments/Disconnections
GPA has temporarily suspended power service disconnections through 31 March 2020. All online payment services are fully operational for all GPA customers. Customers are encouraged to make their power utility payments:
·        online at paygpa.com
·        via GPA’s Interactive Voice Response (IVR) line at (671) 648-3000 and/or 1(855) 977-2002
·        the GPWA mobile app (available for free for Android and iPhone)
·        Mail-in payments:  P.O. Box 21868, Guam Main Facility, Guam 96921
·        Payment Drop Box (checks only):  Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash payments may be made at:
·        GWA Upper Tumon Location
·        Local Banks
·        Department of Administration (Treasurer of Guam) ITC location

GPA encourages customers to be prudent with their power consumption, continue to make timely payments for power services and not neglect to pay their power bill, such that payments become unmanageable in the future.
# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.

Effective Monday, March 23, 2020
Monday through Friday, from 8:30 A.M. to 3:30 P.M.: