< Close

July 30, 2020

GPA/GWA Online, Mobile App and Pay-by-Phone Services down for maintenance

Re: GPA/GWA Online Services down for maintenance Sunday, 2 August 2020

For Release: On Receipt

End Date: 2 August 2020 @ 4:00 p.m.

GPA/GWA Online, Mobile App and Pay-by-Phone Services

down for maintenance

The Guam Power Authority and Guam Waterworks Authority jointly announce that online, mobile app and pay-by-phone utility services will be down for maintenance this coming Sunday, 2 August 2020.  

 “The following online services, PayGPA.com and PayGWA.com as well as the GPA and GWA Phone App will off-line for maintenance beginning at 8 a.m. and at 4 p.m. this coming Sunday, 2 August 2020,” stated James Borja, Utility Service Administrator, “These online services will resume after 4 p.m.”

GPA and GWA regret the inconvenience the down time will cause, however, the maintenance is necessary to ensure the reliability and serviceability of GPA and GWA online, mobile app and pay-by-phone services.

# # #

July 1, 2020

GPA/GWA Open Friday, 3 July 2020

PUBLIC SERVICE ANNOUNCEMENT                                        FOR MORE INFORMATION CONTACT

                                                                                                         ART S. PEREZ

                                                                                                         COMMUNICATIONS MANAGER

1 JULY 2020                                                                                   PHONE NO.: (671) 648-3209

 Re: GPA/GWA Open Friday, 3 July 2020

For Release: On Receipt

End Date: 3 July 2020 @ 1:00 p.m.

GPA/GWA Open Friday, 3 July 2020

The Guam Power Authority and Guam Waterworks Authority jointly announce that the customer service lobbies will be open for business for utility services this coming Friday, 3 July 2020.  

 “We are encouraged by the number of customers requesting payment arrangements to address their past due balances while maintaining continuity of their utility services,” stated GWA General Manager Miguel Bordallo, P.E.

 The GPWA customer service lobbies at Upper Tumon and Hagåtña (Julale Shopping Center) will be open on Friday, July 3, 2020, from 9 a.m. through 1 p.m.  The Upper Tumon drive-thru payment window services will also be open from 9 a.m. through 1 p.m.

 “In this unprecedented pandemic time, GPA and GWA are responding to the needs of our customers while increasing health and safety protections. We offer our customers a variety of touchless options, including live telephone, online/internet, and drop-off options.” said GPA General Manager John M. Benavente, P.E.

 Touchless payment options are also available through each utility’s Pay by Phone, mobile app, online payment or drop-box payment options. GWA customers may email Customer Service at customers@guamwaterworks.org.  GPA residential customers may email customersfirst@gpagwa.com; business customers may email businessfirst@gpagwa.com.

 The utility Call Centers will be open on Friday, July 3, 2020 from 8 a.m. through 1 p.m.  Customers may call GPA at 647-5787, and GWA at 647-7800.  Live Pay-By-Phone service will also be offered at 647-5787.

“Our utilities have always worked closely with our residential and business customers regarding any issues about their services or paying their utility bills and will continue to do so,” concluded Benavente.

Customers impacted financially by recent pandemic-related events are encouraged to contact GPA and GWA to make payment plans. All penalties and late fees, including interest are waived for all residential and commercial customers entering into arranged payment plans. Disconnection for non-payment is a last resort.

# # #


June 22, 2020

Utility Payment Plans Up To 12 Months Available to Ratepayers

PUBLIC SERVICE ANNOUNCEMENT

18 JUNE 2020                                                                                

 

Re: GPA/GWA Account Disconnections to Resume

For Release: On Receipt

End Date: Indefinite

 

GPA/GWA ACCOUNT DISCONNECTIONS TO RESUME JULY 1, 2020

 

Customers experiencing financial hardship are urged to make payment arrangements

to maintain continuity of your utility service by June 30, 2020

 Since the onset of the COVID-19 pandemic crisis in mid-March, the Guam Power Authority and Guam Waterworks Authority implemented special policies that suspended utility disconnections for non-payment through June 30, 2020, and allowed time for customers to receive assistance from federal and local economic relief programs.

The Guam Power Authority and Guam Waterworks Authority announced today that disconnections for non-payment of power and water utility bills will resume on July 1, 2020.

“If you are experiencing financial hardship, we urge you to work with GPA or GWA now, to make payment arrangements to maintain continuity of your utility services,” stated GWA General Manager Miguel Bordallo, PE.

“In this unprecedented time, GPA and GWA are responding to the needs of our customers. We will work with our residential and business customers, on a case-by-case basis, to arrange up to a twelve (12) month payment plan, after evaluating their ability to remain current with future bills and pay outstanding amounts owed,” added GPA General Manager John M. Benavente, PE.


“Our utilities have always worked closely with our residential and business customers regarding any issues about their services or paying their utility bills. This was the case before the pandemic, and it will remain our approach moving forward,” concluded Benavente.

All penalties and late fees, including interest are waived for all residential and commercial customers entering into arranged payment plans. Disconnection for non-payment is a last resort.

GPA and GWA customers are encouraged to use each utility’s Pay by Phone, mobile app, online payment or drop-box payment options. Cash-paying customers can make payments at local banks (subject to individual bank policies), all Treasurer of Guam locations and the GPWA drive-thru payment window services in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao.

# # #

June 3, 2020

GPA/GWA ACCOUNT DISCONNECTIONS SUSPENDED THROUGH JUNE 30, 2020

3 JUNE 2020

GPA/GWA PUBLIC SERVICE ANNOUNCEMENT

Re:                   GPA/GWA Account Disconnections Suspended

For Release:     On Receipt

End Date:         Tuesday, 30 June 2020 @ 5:00 p.m.

 GPA/GWA ACCOUNT DISCONNECTIONS SUSPENDED

THROUGH JUNE 30, 2020

 All GPWA Customer Service lobbies at Gloria B. Nelson Public Service Building in Fadian, Mangilao, Hagåtña Satellite Office in Julale Shopping Center and GPWA Offices in Upper Tumon, are open for all in-person transactions.

“Many people are concerned about the health and safety of themselves and their loved ones. They do not also have to worry about their essential utility services being shut off for non-payment, as GPWA has extended the temporary suspension of account disconnections due to non-payment through to June 30, 2020,” said GPA General Manager John M. Benavente, P.E.

GWA General Manager Miguel Bordallo added, “Customers experiencing personal financial hardship and are unable to pay their utility bill(s) in full are requested to please contact GPA/GWA Customer Services to enter into a payment plan.”

Benavente concluded “We aim to provide uninterrupted service for all ratepayers; disconnection for non-payment is a last resort.  Please use GPA/GWA’s Pay by Phone, mobile app, online payment or drop-box payment options. Cash-paying customers can make payments at local banks (subject to individual bank policies), all Treasurer of Guam satellite locations and the GPWA drive-thru payment window service in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao.”.

# # # #


May 27, 2020

THE REDESIGNED payGPA.com PAY SITE IMPROVES CUSTOMER EXPERIENCE

Effective today, Wednesday, May 27, 2020, the Guam Power Authority’s online payment feature, payGPA.com, will bring an improved customer experience.

“The pay portal is redesigned with new add-on features to better serve our customers,” said GPA General Manager John M. Benavente, PE.

“Newly added features include a “Quick Pay” tab that allows customers to pay an additional account holder’s power bill, by entering that customer’s account number along with the assigned billing zip code.  There is also the option to receive paperless statements,” added Benavente.

Customers already registered for payGPA online do not need to reregister their account(s) or reset their passwords to utilize the new online payment features.

Using the payGPA.com online payment feature is secure while offering a range of services like viewing a customer’s monthly bill, energy consumption and payment history.  Customers can conveniently update their contact information.

“GPA encourages all customers to register for payGPA as a means to save time and avoid wait times in cashier lines to pay their utility bills,” concluded Benavente.

# # #

Editor’s note:  Customers, may view this information at guampowerauthority.com and on GPA’s Facebook page.

 


April 2, 2020

GPA ACCEPTING CUSTOMER PAYMENTS AT GWA UPPER TUMON DRIVE-THRU PAYMENT WINDOW – 06:30AM – 3:30PM, BEGINNING FRIDAY, APRIL 3, 2020


All GPWA customer lobbies at Fadian, Julale and Upper Tumon, remain temporarily closed for all in-person transactions.

Following the Guam Waterworks Authority’s (GWA) announcement today that beginning Friday, April 3, 2020, GWA will open the GWA Upper Tumon drive-thru payment window at 6:30a.m., two hours earlier than previous operating hours; the Guam Power Authority (GPA) joins to advise that all GPA customers, particularly those unable to use the utility’s online payment options, can conveniently make cash, check and credit card payments at the GWA Upper Tumon Customer Service Center drive-thru payment window. This service will now be available Monday through Friday, from 6:30 A.M. to 3:30 P.M.

“We appreciate and encourage those customers capable of paying their power bills, to please assist GPA by continuing to do so, during this unfortunate pandemic,” stated GPA General Manager John M. Benavente, P.E.

“GPA will work with all power customers who are financially impacted by the novel coronavirus pandemic we are facing here on Guam. Service disconnections are suspended through April 13, 2020 and will be reviewed and adjusted accordingly, based on Governor Leon Guerrero’s Executive Order(s) to stay at home,” added Benavente.

“Furthermore, GPA will work with all customers who provide supporting documentation/evidence to show that they are directly impacted by events associated with this worldwide global pandemic, including loss of employment or substantially reduced work hours to include payment plans. GPA will assist customers requiring payment plans, subject to review and adjustments as necessary,” Benavente concluded.

GWA’s efforts and share the primary concern for the protection and safety of all GWA and GPA employees, and our customers,” stated GPA General Manager John M. Benavente, PE.   

Various options for account inquiries and contacting GPA at this time:

1.      Trouble Calls/Emergencies/Power Service Interruptions
For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.
  
2.      GPA Customer Service Call Center Services
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com.  GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3.      GPA Permits and Inspections
Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

The temporary suspension of GPA account disconnections due to non-payment is extended to April 13, 2020.
Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.

5.      Payment Drop Box (checks only): 
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash payments are accepted at:
·        The GWA Upper Tumon drive-thru payment window
·        Banks
·        Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the
coronavirus pandemic.

7.      Mail-in payment(s):
Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

8.      GPA’s Online Services
GPA’s online services can help customers monitor their energy consumption and view their power account information details.
·        Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
·        Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.
  
Save energy at home during at this time:

9.      Practice Energy Conservation
·        Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
·        April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
·        Practical energy conservation measures can reduce overall power consumption and prevent unmanageable power bills.  

# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.


Effective Friday, April 3, 2020
Monday through Friday, from 6:30 A.M. to 3:30 P.M.:







March 26, 2020

Public Service Announcement : GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation 26 March 2020


Re: GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation
For Release: On Receipt
End Date: Monday, 13 April 2020 @ 5:00 p.m.

GUAM POWER AUTHORITY (GPA) CUSTOMER UPDATES, RESOURCE(S) INFORMATION
and CALL TO PRACTICE ENERGY CONSERVATION


GPA is committed to limit the risk of exposure to the novel coronavirus for employees, customers and the general public; and to deliver reliable electric service for Guam. “GPA is keeping the power on for our most vulnerable customers during this turbulent time. We are a resilient island community and will endure this crisis together,” assured GPA General Manager John M Benavente, P.E.

In compliance with Governor Leon Guerrero’s Executive Order 2020-06, all GPWA customer lobbies at Fadian, Julale and Upper Tumon remain closed, for in-person transactions until April 13, 2020.

“GPA is on the job and continues to address urgent customer requests, as best as possible, while abiding by the health protections mandated by the Governor and the medical community,” added Benavente.   

For account inquiries and contacting GPA at this time:

1.      Trouble Calls/Emergencies/Power Service Interruptions
For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.      GPA Customer Service Call Center Services
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com.  GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3.      GPA Permits and Inspections
Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

4.      Power Bill Payments/Disconnections
The temporary suspension of GPA account disconnections due to non-payment is extended to April 13, 2020.
Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.


5.      Payment Drop Box (checks only): 
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6.      Cash Payments:
Cash payments are accepted at:
·        The GWA Upper Tumon drive-thru payment window
·        Banks
·        Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the coronavirus pandemic.


7.      GPA’s online services
GPA’s online services can help customers monitor their energy consumption and view their power account information details.
·        Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
·        Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.

Save energy at home during at this time:

8.      Practice Energy Conservation     
·        Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
·        April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
·        Prudent energy conservation measures can reduce overall power consumption and prevent unmanageable power bills.  

# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.