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September 17, 2020

PSA for ower Alerts Welcome Message Advisory

Re:                              Power Alerts Welcome Message Advisory

For Release:               On Receipt

End Date:                  Indefinite

The Guam Power Authority issues an advisory regarding “Welcome” text message from the Authority’s “Power Alerts” applications toll free number (855.252.9998).

Today, 17 September 2020, at approximately 9:00 a.m., GPA’s Power Alerts system sent out an additional “Welcome” text message to customers. After the initial launch, GPA was notified that some local cellular networks became overloaded. GPA worked with local carriers to resolve the issue and will have the system send out the welcome messages again. This will ensure every customer receives it and is able to interact with the Authority via Power Alerts.

If you already received the “Welcome” text message, you may ignore it as you are already enrolled.  If this is the first time you are receiving it, please confirm your service address by following the steps indicated on your mobile phone.  It is recommended that you save the toll free number (855.252.9998) as “Power Alerts” on your mobile device

For more information, visit PowerAlerts.guampowerauthority.com or call GPA Customer Service at 647-5787/8/9.

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September 13, 2020

GPA LAUNCHES TWO-WAY SMS OUTAGE INFORMATION SYSTEM

 

GPA LAUNCHES TWO-WAY SMS OUTAGE INFORMATION SYSTEM

GPA Power Alerts puts Power in your Hands

The Guam Power Authority officially launched its Two-Way Mobile SMS Outage Information System, Power Alerts. Power Alerts is a mobile short messaging platform GPA will use to keep customers informed of any scheduled or unscheduled outages.

“We are making more investments into energy solutions to be more efficient, save our customers money and keep the community informed of issues affecting power services,” John Benavente, P.E., GPA General Manager said, “Power Alerts will help reduce the high call volume we receive at our dispatch center and ensure customers have immediate access to information of any outage affecting them, 24 hours a day. This will also assist in fast tracking reported outages, enabling GPA to respond quicker and more efficiently with the necessary resources.”

If your mobile number is connected to any active power account, you are automatically enrolled in    Power Alerts. The text messages will be sent from the toll-free number, 1-855-252-9998. If you want to confirm or update your mobile number, visit PayGPA.com or contact customer service at 647-5787.

With GPA Power Alerts, customers are able to:

  • Receive information about a scheduled or unscheduled outage.
  • Report an outage affecting your home or business.
  • Report private account streetlights that are out.

“The roll out of Power Alerts today is significant and exciting, not only because of the capabilities it offers customers, but because of what it means overall to GPA and to the community,” Benavente added, “GPA continues to evolve and focus on the needs of our customers. This ensures we are actively engaging you and meeting those needs by providing resources and programs to help save on energy costs.”

For more information about GPA Power Alerts visit GuamPowerAuthority.com. To change your mobile number or update your account information, log-on to PayGPA.com. For help enrolling with Power Alerts, call 647-5787 or email PowerAlerts@gpagwa.com. To report an outage, text OUT to GPA Power Alerts at toll free number 1 (855) 252-9998*.

*MSG and data rates may apply. Text QUIT to unsubscribe.

August 30, 2020

UPDATE: GUAM POWER AUTHORITY AND GUAM WATERWORKS AUTHORITY ANNOUNCES SERVICE OPTIONS August 31 – September 30, 2020

Re: GPA and GWA Customer Service Options\

For Release: On Receipt

End Date: Wednesday, 30 September 2020

GUAM POWER AUTHORITY AND GUAM WATERWORKS AUTHORITY

ANNOUNCES SERVICE OPTIONS

August 31 – September 30, 2020

 The Guam Power Authority and Guam Waterworks Authority provide essential, continuous electrical power and water infrastructure service that are critical to our island. GPA and GWA will ensure continuity of essential electric and water/wastewater services during the mandated shutdown for all our customers and will continue to remain open with some limitations.

GPA and GWA remain committed to protect the safety of all employees, ratepayers and the general public.  

Customer Service Lobbies

GPA and GWA Customer Service Lobbies at Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.) and the Julale Shopping Center in Hagåtña (Monday-Friday 8 a.m.- 5 p.m.) will reopen for cashiering and critical customer services on Monday, August 31, 2020. The Customer Service Lobby in Upper Tumon (Monday-Friday 7:30 a.m. – 6 p.m.) will be open to help customers but onsite payment can only be made using the drive through option.

Customer and payment call centers and payment drivethrough services will continue.

“As our island recovers from this pandemic, we continue to follow strict guidelines intended to keep our employees and our customers safe, most especially as the Authority continues business,” stated John M. Benavente, P.E. GPA General Manager, “Our online and telephone services offer customers added convenience to conduct their utility business within the safety of their homes.”

Various options for account inquiries and contacting GPA and GWA at this time: 

1.     Online Services:  GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details.  Review or verify your account information and payment: paygpa.com and paygwa.com, or the mobile GPWA app.

                         GPA

a. Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. Business customers can email requests and documents to businessfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

b.   Live chat with a Customer Service Representative via Direct Message (DM) on Facebook.

c.  Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption to save energy at home during at this time.

GWA

Questions, applications and supporting documents can be emailed to customers@guamwaterworks.org.

2.     Telephone Services:

a.      Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements.

GPA

a.      To speak with a Customer Service Representative, call 647-5787, Monday through Friday from 8 a.m. through 5 p.m.

b.     To make a payment over the phone, call Pay by Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

GWA

a.      To speak with a Customer Service Representative, call 647-7800/7803, Monday through Friday from 6:30a.m. through 6 p.m. or

b.     Call GWA at 647-4PAY (4729) through a secure automated payment system available 24/7, or speak to a live customer service representative Monday through Friday, 7:30 a.m. to 6 p.m.

3.     Payment Drop Box (checks only):

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

4.     Cash Payments:

Cash payments are accepted at: Customer Service Lobbies at the Gloria B. Nelson Public Service Building in Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.), and the Hagåtña Satellite Office at the Julale Shopping Center (Monday-Friday 8 a.m.- 5 p.m.)

    a.      Drive-Through Payment Windows - Upper Tumon (6:30 a.m. - 3:30 p.m., Monday - Friday) and Fadian, Mangilao (8 a.m. to 3 p.m., Monday – Friday). Customers utilizing the drive-through payment windows are reminded to utilize face masks when conducting payment transactions.

5.     Payments may also be made at all local banks (subject to their payment policies) and all Treasurer of Guam locations

6.     Mail-in Payment(s):  GPA Send to: P.O. Box 21868, Guam Main Facility, Guam 96921 or to GWA at P.O. Box 3010, Hagåtña, GU 96932

7.     Permits, Inspections & Engineering

GPA. Inspections for new power service and installations are accepted on a case-by-case basis until further notice.  Inspections already in process and scheduled will be completed.  Please have all required documents completed upon submittal. You may send your email to jacosta@gpagwa.com or vsablan@gpagwa.com.

GWA. Inspections for new water/sewer service and installations can be scheduled by appointment. Customers can make inquiries by calling 300-6058 Monday through Friday from 8:30 a.m. through 4:30 p.m. or email permits@guamwaterworks.org

8.     Trouble Calls/Emergencies/Service Interruptions.

GPA 24/7 Trouble Dispatcher at 475-1472/3/4.

GWA 24/7 Emergency Dispatchers at 646-4211.

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August 24, 2020

UPDATE: GUAM POWER AUTHORITY ANNOUNCES CUSTOMER SERVICE OPTIONS PER EXECUTIVE ORDER 2020-28

UPDATE FOR GUAM POWER AUTHORITY ANNOUNCES CUSTOMER SERVICE OPTIONS PER EXECUTIVE ORDER 2020-28

Cash Payments Drive Thru locations:

Cash payments at the Gloria B. Nelson Public Service Building Fadian, Mangilao drive-thru payment windows will close beginning at 12 noon today, 24 August 2020. Closure will continue for the until further notice.  Customers may utilize other service options.

Options for account inquiries and contacting GPA:

1.       Trouble Calls/Emergencies/Power Service Interruptions

For all power service interruptions and power emergencies, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.       GPA Customer Service Call Center Services

Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8:00 a.m. through 5:00 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communications are monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8:00 a.m. through 5:00 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com for residential customers and businessfirst@gpagwa.com for commercial customer.  GPA will prioritize processing of these requests on a case-by-case basis according to needs, resources and within the latest safety guidelines as per the Department of Public Health.

3.       GPA Permits and Inspections

Documents for GPA review and approval must be fully completed and can be deposited into a designated drop box at GPA’s Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen) or via email communication. Those inspections already scheduled for during this shutdown will be handled on a case by case basis.

GPA will prioritize processing of these requests on according to needs and available resources, and will respond to applicants directly.  All plans must be provided with a customer contact name, phone number and/or email address for proper coordination.

4.       Power Bill Payments/Disconnections

The temporary suspension of GPA account disconnections due to non-payment continues.  Every customer's situation is different. We will work with each customer to examine their past payment performance, ability to pay, consumption patterns, etc.

5.       Payment Drop Boxes (checks only): 

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6.       Mail-in payment(s):

Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

7.       GPA’s Online Services

·       GPA’s online services can help customers monitor their energy consumption and view their power account information details.

·       Review or verify your account information and payment: paygpa.com, or the mobile GPWA app

·       Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.


August 21, 2020

GUAM POWER AUTHORITY ANNOUNCES CUSTOMER SERVICE OPTIONS PER EXECUTIVE ORDER 2020-28


GUAM POWER AUTHORITY

ANNOUNCES CUSTOMER SERVICE OPTIONS

PER EXECUTIVE ORDER 2020-28

“GPA customer service lobbies for in-person transactions remain temporarily closed through August 28, 2020 per Executive Order 2020-28,” said GPA General Manager John M. Benavente, P.E., “We encourage our customers to use GPA’s safe and convenient online and telephone services.”

Customers are strongly encouraged to take advantage of alternate and electronic channels:

·       Call GPA’s Customer Services at 647-5787 or email customersfirst@gpagwa.com to discuss account information or to assist with payment arrangements. Business customers may email businessfirst@gpagwa.com.

·       Payments can be made via GPA’s Pay By Phone (647-5787), the GPWA mobile app, online payment (paygpa.com) or drop-box options.

Options for account inquiries and contacting GPA:

1.       Trouble Calls/Emergencies/Power Service Interruptions

For all power service interruptions and power emergencies, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.       GPA Customer Service Call Center Services

Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8:00 a.m. through 5:00 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communications are monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8:00 a.m. through 5:00 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com for residential customers and businessfirst@gpagwa.com for commercial customer.  GPA will prioritize processing of these requests on a case-by-case basis according to needs, resources and within the latest safety guidelines as per the Department of Public Health.

3.       GPA Permits and Inspections

Documents for GPA review and approval must be fully completed and can be deposited into a designated drop box at GPA’s Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen) or via email communication. Those inspections already scheduled for during this shutdown will be handled on a case by case basis.

GPA will prioritize processing of these requests on according to needs and available resources, and will respond to applicants directly.  All plans must be provided with a customer contact name, phone number and/or email address for proper coordination.

4.       Power Bill Payments/Disconnections

The temporary suspension of GPA account disconnections due to non-payment continues.  Every customer's situation is different. We will work with each customer to examine their past payment performance, ability to pay, consumption patterns, etc.

5.       Payment Drop Boxes (checks only): 

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6.       Cash Payments:

Cash payments are accepted at the GPWA Upper Tumon location (6:30 a.m. thru 3:30 p.m.) and the Gloria B. Nelson Public Service Building Fadian, Mangilao drive-thru payment windows (7:30 a.m. to 3:30 p.m.).  Customers utilizing drive thru payment window are reminded to utilize face masks when conducting payment transactions.

7.       Mail-in payment(s):

Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

8.       GPA’s Online Services

·       GPA’s online services can help customers monitor their energy consumption and view their power account information details.

·       Review or verify your account information and payment: paygpa.com, or the mobile GPWA app

·       Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.

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Editor’s note:  Customers, may view this information at www.guampowerauthority.com or on GPA’s Facebook page.






August 16, 2020

GUAM POWER AUTHORITY AND GUAM WATERWORKS AUTHORITY ANNOUNCES SERVICE OPTIONS


Updated Ways to Pay August 16, 2020


Re: GPA and GWA Customer Service Options
For Release: On Receipt
End Date: Saturday, 29 August 2020

GUAM POWER AUTHORITY AND GUAM WATERWORKS AUTHORITY

ANNOUNCES SERVICE OPTIONS

Effective August 16, 2020 through August 29, 2020, Guam will be in PCOR 1 per Executive Order No. 202027. Nonessential businesses and activities are suspended.  As the Guam Power Authority and Guam Waterworks Authority provide essential, continuous service, that is critical to the island, GPA and GWA will ensure continuity of essential electric and water/wastewater services during the mandated two-week shutdown for all our customers and will remain open with some limitations.

CustomerFacing Services

EO 202027 suspends nonessential inperson customer service functions. Therefore, GPA and GWA Customer Service Lobbies at Fadian, Mangilao, GWA Offices in Upper Tumon and Julale Shopping Center in Hagåtña are temporarily closed to the Public. Utility services requiring direct contact with customers will be postponed until restrictions are lifted. Customer and payment call centers and payment drivethru services will continue. Essential inperson customer services may be permitted by appointment on a case-by-case basis provided all health and safety requirements are met.

GPA and GWA remain committed to protect the safety of all GPA employees and the general public.  

“As our island recovers from this pandemic, we continue to follow social guidelines intended to keep our employees and our customers safe, most especially as the Authority continues business.  Customer making payment(s) can use GPA’s Pay by Phone, redesigned mobile app, online payment or drop-box payment options. Cash-paying customers may continue to make payments at the GPWA drive-thru payment window service in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao,” stated John M. Benavente, P.E., GPA General Manager.

Various options for account inquiries and contacting GPA and GWA at this time:

1. Trouble Calls/Emergencies/Power Service Interruptions.  For all power service interruptions and power emergencies, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

Water Service Emergencies Interruptions and Trouble Calls

For all water service interruptions and water emergencies, customers should all GWA's 24/7 Emergency Dispatchers at 646-4211.

2. Power Bill Payments/Disconnections

The temporary suspension of GPA account disconnections due to non-payment remains in effect.  Customers who are behind on payments will still owe for power service received and are strongly encouraged to make payment arrangement with GPA Customer Services.

GWA Suspension of Disconnections

GWA account disconnections due to non-payment are temporarily suspended during this period (August 16 - 29, 2020).

Customers who are behind on payments will still owe for water service received, but they will not be disconnected at this time.

3. Online Services:  GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details.

• Review or verify your account information and payment: paygpa.com and paygwa.com, or the mobile GPWA app.

• Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption to save energy at home during at this time. 

4. GPA Customer Services: 

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. Business customers can email requests and documents to businessfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay by Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

GWA Customer Service

GWA Customer Service Representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GWA Customer Service by calling 647-7800/7803, Monday through Friday from 6:30a.m. through 6 p.m.

Customers can email GWA at:  customers@guamwaterworks.org.

5. Payment Drop Box (checks only):

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6. Cash Payments:

Cash payments are accepted at:

• The GPWA Upper Tumon location (6:30 a.m. thru 3:30 p.m.) and the Gloria B. Nelson Public Service Building Fadian, Mangilao drive-thru payment windows (7:30 a.m. to 3:30 p.m.).  Customers utilizing drive thru payment window are reminded to utilize face masks when conducting payment transactions.

7. Mail-in payment(s):  Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

8. GPA Permits and Inspections:  Inspections for new power service and installations are temporarily suspended until further notice.  Inspections already in process and scheduled will be completed.  Please have all required documents completed upon submittal.

GWA Permits & Engineering

Inspections for new water/sewer service and installations are temporarily suspended until further notice. Customers can make inquiries by calling 300-6058 Monday through Friday from 8:30 a.m. through 4:30 p.m. or email engineering@guamwaterworks.org

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