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March 26, 2020

Public Service Announcement : GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation 26 March 2020


Re: GPA Customer Updates, Resource(s) Information and Call to Practice Energy Conservation
For Release: On Receipt
End Date: Monday, 13 April 2020 @ 5:00 p.m.

GUAM POWER AUTHORITY (GPA) CUSTOMER UPDATES, RESOURCE(S) INFORMATION
and CALL TO PRACTICE ENERGY CONSERVATION


GPA is committed to limit the risk of exposure to the novel coronavirus for employees, customers and the general public; and to deliver reliable electric service for Guam. “GPA is keeping the power on for our most vulnerable customers during this turbulent time. We are a resilient island community and will endure this crisis together,” assured GPA General Manager John M Benavente, P.E.

In compliance with Governor Leon Guerrero’s Executive Order 2020-06, all GPWA customer lobbies at Fadian, Julale and Upper Tumon remain closed, for in-person transactions until April 13, 2020.

“GPA is on the job and continues to address urgent customer requests, as best as possible, while abiding by the health protections mandated by the Governor and the medical community,” added Benavente.   

For account inquiries and contacting GPA at this time:

1.      Trouble Calls/Emergencies/Power Service Interruptions
For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.      GPA Customer Service Call Center Services
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com.  GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3.      GPA Permits and Inspections
Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

4.      Power Bill Payments/Disconnections
The temporary suspension of GPA account disconnections due to non-payment is extended to April 13, 2020.
Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.


5.      Payment Drop Box (checks only): 
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6.      Cash Payments:
Cash payments are accepted at:
·        The GWA Upper Tumon drive-thru payment window
·        Banks
·        Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the coronavirus pandemic.


7.      GPA’s online services
GPA’s online services can help customers monitor their energy consumption and view their power account information details.
·        Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
·        Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.

Save energy at home during at this time:

8.      Practice Energy Conservation     
·        Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
·        April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
·        Prudent energy conservation measures can reduce overall power consumption and prevent unmanageable power bills.  

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Editor’s note:  Customers, may view this information on GPA’s Facebook page.


March 21, 2020

NEW GPA Customer Information - GPA customer payments will be accepted at the GWA Drive-Thru payment window located in Upper Tumon


Public Service Announcement - GPA customer payments will be accepted at the GWA Drive-Thru payment window located in Upper Tumon
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

                                                   












GPA ACCEPTING CUSTOMER PAYMENTS AT UPPER TUMON
VIA GWA DRIVE-THRU PAYMENT WINDOW – Effective Monday, 23 March 2020

Following the announcement by Guam Waterworks Authority (GWA) of the re-opening of the GWA Upper Tumon Drive-Thru window, the Guam Power Authority (GPA) confirms that GPA customer payments can also now be accepted at the GWA Drive-Thru payment window located in Upper Tumon, near the Department of Public Works (DPW) compound and behind the GTA business office.  All GPWA customer lobbies at Fadian, Julale and Upper Tumon, remain temporarily closed for all in-person transactions.

Beginning Monday, 23 March 2020, all GPA customers, particularly those unable to use the utility’s online payment options, can conveniently make cash, check and credit card payments at the GWA Upper Tumon Customer Service Center Drive Thru Window. This service will be available Monday through Friday, from 8:30 A.M. to 3:30 P.M.

“We appreciate GWA’s efforts and share the primary concern for the protection and safety of all GWA and GPA employees, and our customers,” stated GPA General Manager John M. Benavente, PE.   

“To ensure the well-being of our employees, we have a limited number of customer service representatives fielding phone calls. All customers can be assured that we are monitoring and responding to customer inquiries.  We have suspended non-payment disconnections through March 2020 and will continue to work with our customers on a case-by-case basis regarding their accounts. GPA’s priority is to provide critical electric service to the island during this unfortunate pandemic,” added Benavente.   

All customers and the general public are advised to note the following important information for contacting GPA:

1.      Power Service Interruptions/Trouble Calls/Emergencies
For all power interruptions of service and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.      Call Center Services
Customer service representatives are available by telephone to respond to service inquires. Limited LIVE Call Center and Pay By Phone services are available from 8 a.m. through 5 p.m., Monday through Friday, at (671) 647-5787.  The availability of service is subject to change.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

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3.      GPA Permits and Inspections
Inspections for new power service application inspections and installations are temporarily suspended until further notice. Updated information will be provided as it becomes available.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. These service requests and are being monitored, and GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

4.      Power Bill Payments/Disconnections
GPA has temporarily suspended power service disconnections through 31 March 2020. All online payment services are fully operational for all GPA customers. Customers are encouraged to make their power utility payments:
·        online at paygpa.com
·        via GPA’s Interactive Voice Response (IVR) line at (671) 648-3000 and/or 1(855) 977-2002
·        the GPWA mobile app (available for free for Android and iPhone)
·        Mail-in payments:  P.O. Box 21868, Guam Main Facility, Guam 96921
·        Payment Drop Box (checks only):  Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash payments may be made at:
·        GWA Upper Tumon Location
·        Local Banks
·        Department of Administration (Treasurer of Guam) ITC location

GPA encourages customers to be prudent with their power consumption, continue to make timely payments for power services and not neglect to pay their power bill, such that payments become unmanageable in the future.
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Editor’s note:  Customers, may view this information on GPA’s Facebook page.

Effective Monday, March 23, 2020
Monday through Friday, from 8:30 A.M. to 3:30 P.M.:




March 18, 2020

Public Service Announcement - Important GPA Contact Information 18 March 2020


Re: Important GPA Contact Information 
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

GUAM POWER AUTHORITY RECEIVING AND SERVICING ALL CUSTOMER INQUIRIES

The protection and safety of all GPA employees and the general public is the Guam Power Authority’s (GPA) top priority during the mandated two-week shutdown and temporary closure of all GPWA Customer Lobbies at Fadian, Julale and Upper Tumon, for in-person transactions, that went into effect on Monday, March 16, 2020.

“GPA announces that it is monitoring all customer communications and will continue to work with all customers on a case-by-case basis regarding their accounts,” stated GPA General Manager, John M. Benavente, PE.   

All customers and the general public are advised to note the following important information for contacting GPA:

1.       Power Service Interruptions/Trouble Calls/Emergencies
For all power interruptions of service and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2.       Call Center Services
Customer service representatives are available by telephone to respond to service inquires. Limited LIVE Call Center and Pay By Phone services are available from 8 a.m. through 5 p.m. at (671) 647-5787.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

3.       GPA Permits and Inspections
Inspections for new power service application inspections and installations are temporarily suspended until further notice. Updated information will be provided.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. These service requests and are being monitored, and GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

4.       Power Bill Payments/Disconnections
GPA has temporarily suspended power service disconnections through 31 March 2020.

Payment Drop Box (checks only):  Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash Payments:  Cash payments are accepted at local banks and at the Treasurer of Guam-ITC Building location during business hours.

GPA encourages customers to be prudent and continue to make timely payments for power services and not neglect to pay their power bill, such that payments become unmanageable in the future.

# # # # #

Editor’s note:  Customers, may view this information on GPA’s Facebook page.

March 17, 2020

Public Service Announcement for GPA Service Options for Customers 17 March 2020

Re: Guam Power Authority Announces Service Options
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

GUAM POWER AUTHORITY ANNOUNCES SERVICE OPTIONS

In compliance with the Governor’s Executive Order No. 2020-04 ordering the closure of non-essential government of Guam services through March 30, 2020, GPA will ensure continuity of essential electric power services during the mandated two-week shutdown for all our customers. 

GPA is committed to protect the safety of all GPA employees and the general public.  All GPWA Customer Lobbies at Fadian, Julale and Upper Tumon remain temporarily closed for in-person transactions during the 14-day shutdown.

Call Center Services
Customer service representatives will be available by phone to respond to service inquires. Limited LIVE Call Center and Pay By Phone services will be available from 8 a.m. through 5 p.m. at (671) 647-5787.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. GPA monitors all customer communications and will continue to work with all customers on a case-by-case basis regarding their accounts.

GPA Permits and Inspections
Inspections for new power service application inspections and installations are temporarily suspended until further notice.

Customers can email GPA at customersfirst@gpagwa.com or Direct Message GPA via Facebook Messenger. GPA monitors all customer communications and will prioritize customer requests on a case-by-case basis regarding their needs.

Power Bill Payments/Disconnections
GPA has temporarily suspended power service disconnections through 31 March 2020.

Customers are reminded that while it is appropriate to avoid disconnections in the middle of a pandemic period; GPA encourages customers to be prudent and continue to make timely payments for power services and not neglect to pay their power bill, such that payments become unmanageable in the future.

All online payment services are fully operational for all GPA customers. Customers are encouraged to make their power utility payments:
·         online at paygpa.com
·         via GPA’s Interactive Voice Response (IVR) line at (671) 648-3000 and/or 1(855) 977-2002
·         the GPWA mobile app (available for free for Android and iPhone)
·         Mail-in payments:  P.O. Box 21868, Guam Main Facility, Guam 96921
·         Payment Drop Box (checks only):  Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao; and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash payments may be made at:
·         Local Banks
·         Department of Administration (Treasurer of Guam) ITC location

Power Service Interruptions/Trouble Calls
For all power interruptions of service and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

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Editor’s note:  Customers, may view this information on GPA’s Facebook page.

March 16, 2020

Public Service Announcement for All GPWA PrePay Customers: GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 16 March 2020

Re: PrePay Customers Can Make Use of GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

GPA PREPAY CUSTOMERS

MAY UTILIZE GPA’S INTERACTIVE VOICE RESPONSE (IVR) TO BOOST LOAD

Although the GPA Customer Lobbies at Fadian, Julale and Upper Tumon remain temporarily closed to the public, GPA announces a reminder that all GPWA online payment services are operational for all GPA customers. GPA has temporarily suspended power account disconnections for non-payment through 31 March 2020.

GPA PrePay customers may ‘add load’ to their customer accounts using a credit card via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002.

GPA is finalizing its plan to be able to receive cash payments for PrePay customers, which will be announced shortly.

GPA customers are encouraged to make their power utility payments:
  • ·         online at paygpa.com
  • ·         via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002
  • ·         the GPWA mobile app (available for free for Android and iPhone)
  • ·         Mail-in payments
  • ·         Payment Drop Box at GWA Upper Tumon location


Cash payments may be made at:
  • ·         Department of Administration (Treasurer of Guam) ITC location
  • ·         Local Banks

GPA encourages all customers to continue to be prudent and pay for power services they have consumed and not neglect to pay their power bill, such that payments become unmanageable in the future,” stated GPA General Manager John M. Benavente, P.E.  “Power usage could be altered during a pandemic period in unexpected ways including that more people remaining at home during this time will likely use more power than if they went to a job; with schools closing, more children will be spending more time at home; and we are headed into the warmer months of April, May and June during which households typically use more power for air conditioning comfort,” added Benavente. “While it is appropriate to make sure customers are not disconnected in the middle of a pandemic period, it is also in their best interest to remind them of their obligations to pay for power utility services which are delivered,” concluded Benavente.

Although GPA is temporarily closed, customers may also email customersfirst@gpagwa.com to reach GPA’s Customer Services Division for additional questions.

For all power-related emergencies, customers should all GPA’s Trouble Dispatchers at 475-1472/3/4.

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Editor’s note:  Customers, may view this information on GPA’s Facebook page.

Public Service Announcement for All GPWA Customers - ALL GPWA CUSTOMER LOBBIES TEMPORARILY CLOSED FOR BUSINESS -14 DAY SHUTDOWN-


Re: PSA
For Release: On Receipt
End Date: Monday, 30 March 2020 @ 5:00 p.m.

ALL GPWA CUSTOMER LOBBIES TEMPORARILY CLOSED FOR BUSINESS
-14 DAY SHUTDOWN-

Related to recent developments on Guam regarding CORONAVIRUS/COVID-19, GPA General Manager John M. Benavente, P.E., announces that all GPWA Customer Lobbies at Fadian, Julale and Upper Tumon are temporarily closed to the public.

“Effective today, Monday, March 16. 2020, a 14-day shutdown is in effect at the Guam Power Authority. Only essential GPA employees will report to work according to GPA protocols and procedures,” added Benavente.

GPA customers are encouraged to make their power utility payments:
·         online at paygpa.com
·         via GPA’s Interactive Voice Response (IVR) line at 648-3000
·         the GPWA mobile app (available for free for Android and iPhone).
·         Mail-in payments
·         Payment Drop Box at GWA Upper Tumon location

Cash payments may be made at:
·         Department of Administration (Treasurer of Guam) ITC location
·         Local Banks


GPA has temporarily suspended power account disconnections for non-payment through 31 March 2020.

Although GPA is temporarily closed, customers may also email customersfirst@gpagwa.com to reach GPA’s Customer Services Division for additional questions.

For all power-related emergencies, customers should all GPA’s Trouble Dispatchers at 475-1472/3/4.

“The safety of all employees and the public is of paramount importance,” continued Benavente. “The situation is developing in real time and evolving quickly. GPA will provide updated information for the public as necessary,” Benavente concluded.”

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Editor’s note:  Customers, may view this information on GPA’s Facebook page.



February 4, 2020

ADVISORY TO THE PUBLIC – PHONE SCAM THREATENS POWER UTILITY DISCONNECTION


Re: Power Utility Disconnection Phone Scam
For Release: On Receipt
End Date: Wednesday, 05 JANUARY 2020 @ 11:59pm

ADVISORY TO THE PUBLIC – PHONE SCAM THREATENS POWER UTILITY DISCONNECTION

The Guam Power Authority (GPA) has again received reports from GPA customers of their receiving a telephone call from an off-Island telephone number requesting for immediate customer payment over the phone, or risk that their power service will be disconnected.  Customers report receiving a call phone telephone number 888-864-1797.

GPA advises the public that GPA employees DO NOT initiate or make phone calls to customers to request for immediate payments over the telephone; nor threaten power service disconnection. NEVER provide payment or personal information to an unverified caller.

GPA customers should call GPA’s Customer Services at (671)647-5787 to verify the caller or confirm their power account status. Ratepayers can also access their account information at www.paygpa.com or the GPWA mobile app. 

“The public should use every caution when contacted by anyone claiming to work for GPA and requesting payment or that their service will be disconnected if payment is not made immediately,” stated GPA General Manager John M. Benavente, P.E.  “Be very cautious when dealing with unknown callers or persons claiming to represent GPA to collect payment and always report any unusual or unprofessional behavior to the authorities,” Benavente concluded.

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Editor’s note:  Customers, may view this PHONE SCAM ADVISORY on GPA’s Facebook page.